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TelusCutMeOff
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Joined 2 years ago
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Re: Internet disconnected without consent
Your process is OUTRAGEOUS. How is it that I can't even ask Telus the time of day without proving PIN and other verifications, but somebody can call up and get my internet disconnected? Unless I am the one cancelling MY contract, and unless I am delinquent in paying the bill - why on earth would you think it is ok to cut people off? If I didn't want the service any more, don't you think I would be the one calling you instead of keep paying the bills? I don't know what notifications you think you are sending out, but they aren't reliable - you shouldn't cancel anything without confirmation in person from a person you can verify as the account owner. In my case, after several hours of being given the runaround, the lady on the phone assured me it has been reactivated. But it wasn't work... so I went to the communal eletric room shared with the legally SEPARATE downstairs unit (who apparently had booked the install that started this mess) - lo and behold my equipment is gone and the single fiber line has been plugged into the other units shiny new equipment! Apparently the call center I had wasted hours with was unaware of any of this. Now I will have to make alternative living arrangements for the several days it will take to sort this all out if I want to keep my job.3.5KViews0likes1Comment