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barb72
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Joined 2 years ago
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Why is it so difficult to get through to Telus Home Security?
Got a recent letter from Telus HomeSecurity about them retiring the 3G network. Tried to call them to discuss as noted on the letter. Waited for 46 minutes for someone to answer and when the phone finally started ringing like someone was going to answer, they hung up on me before I could even say hello! Then got a callback from Telus that again hung up before I could even say hello! So frustrating! Also, why does this number (1-833-540-2649) not provide an estimated wait time or a callback option. Getting through to Telus Home Security is more painful than calling CRA. Is this supposed to be good customer service? Colour me unimpressed.4.7KViews1like10Comments