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coverdub
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Joined 2 years ago
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Telus Failed to cancel my Shaw account after installation
After being contacted by Telus to change from Shaw to Telus, the agent agreed Telus would pay the Shaw cancellation fees and would cancel Shaw on my behalf. After I agreed to change and Telus installation was set up, I still had not received confirmation of the Shaw cancellation and have been charged by Shaw for another month. I was able to talk to someone at Telus who told me the cancellation request would be 5 business days after the installation. It has now been over 1 month with still no Shaw cancellation and another Shaw bill. When will TELUS send a cancellation of the Shawn account? And will I be reimbursed the fees Ive been charged? Getting a hold of anyone at Telus has been difficult.đ„1.9KViews0likes1Comment