User Profile
mstoneman1
Neighbour
Joined 2 years ago
User Widgets
Contributions
Re: How to Report WAN routing issue for seattle.bb.telus.com?
Hello, I'm a Telus fiber customer with servers in a Montreal data center. For the past few months, about once or twice a week there is are 2-3 minute outages to my servers in a Montreal data center. The server logs show no interruption in traffic during these outages. I added website monitors in a few cities worldwide and waited. As soon as there was an outage the server in Seattle began reporting a loss of connectivity to my servers. So it seems the problem is somewhere between Seattle and Montreal, perhaps Level-3 or other company. I'm hoping Telus is big enough and has enough clout to follow this down the line and find some kind of resolution. I host a business platform for corporate clients , many who also use Telus and they have started calling each time there is an outage. There have been 2 today. I've inquired with my clients on Shaw internet and they have not had issues, perhaps Shaw uses an alternative route to whatever feeds Seattle. Fingers crossed! Thank you Mike3.7KViews0likes0Comments