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Jason_king_1980
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Joined 2 years ago
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Missing Online Device Trade in Credit Since December 2023
Need Help ASAP As the name implies I’m missing my online device trade in credit. I upgraded my phone in December and traded in my old bia the online trade in program. The phone was shipped , received , inspected and accepted at the full trade in value in Feb I believe. I never received any credit since. I’ve called in to customer service and first was told to wait at least 2 billing cycles after the phone was received. So I waited 2 months and nothing. I called back in and was informed that I was suppose to receive a pre paid Mastercard via email. I checked my emails…including junk mail and nothing. so I was told to email the trade in support team. I did that and got an auto reply saying it could take up to 14 business days. I waited and nothing. so I called back in to the management escalation group and they told me to send another email. I did that and waited and nothing. I called back to the escalation team and was left a voicemail saying they were sorry about the inconvenience and took into it. that was a week ago….and nothing. what am I suppose to do now ?????? I ready to walk away from this company after 15-20 years.1KViews0likes1Comment