User Profile
burnabyguy
Neighbour
Joined 2 years ago
User Widgets
Contributions
- 5.6KViews0likes0Comments
Re: Telus Reward Point Expiry
February 1, 2025. I just learned of the loss of my points. I spoke to a Telus agent who was able to let me use the lost points for a bill credit. Neither he nor I could find any text or email record of Telus advising me of this change besides the small print at the bottom of my December 2024 bill. At the top of the bill is a record of the points I have earned but no indication that the points had to be redeemed by January 30,2025, and not even a mention that I should review carefully the small print at the bottom of the ball. If this is the policy of Telus it should have been properly announced and there should have been clear instructions at the top of the bill. I do appreciate the help of the agent but I am disappointed that Telus made this change in the first place and in the second place did not provide proper notice.18KViews5likes0Comments