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bobmcvey
Neighbour
Joined 2 years ago
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FibrerOptic
We moved into out townhouse in the Garneau neighborhood in Feb 2020. We contacted Telus to subscribe to WIFI and Optik TV. We have been customers for over 30 years. We were advised that we had a copper wire connection but were assured that fiber optic would be installed by that summer. We live in a 10 unit townhouse complex. I spoke to Telus representatives on numerous occasions over the years to find why the FO had not been installed. I was also advised that we are the only complex without a FO connection in the neighborhood. I was again assured on multiple occasions that Telus was working on the FO connection and it would be done shortly. I was never given a reason why FO had not been provided. The reps also advised they would get back to me to advise the status of the installation. I have never received a call back. Our Optik TV and WIFI have been substandard due to lack of the capacity we would have with FO.1.6KViews0likes2Comments