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tilmanpaulin
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Joined 2 years ago
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account cancelled but keep getting billed
Hi, I cancelled my Telus home services account via phone for March 8th (it showed up as "cancelled" in the online portal) I returned my hardware on February 17th. After March 8th I received another bill for the billing cycle starting March 9th. I called Telus again and explained. The person who helped me removed my autopay from the account and corrected the incorrect bill (or so I assumed) Now I'm getting another email, demanding a late fee of $4.54 for the billing cycle of March 9th to April 8th. This is getting very tedious. Can someone from Telus please fix this once and for all? Thank you, Tilman Paulin1.7KViews0likes1Comment