TELUS Neighbourhood

Lammindy

I signed my grandparents up for the internet for good wifi. It’s supposed to be 300gb a month. We just had the installation one week ago but for some reason my app is showing that I’ve exceed my monthly data limit. It shows 1.25 gb/ -1gb. I’m so conf...

Lammindy

I recently switched my grandparents over from ShawTV. Previously, we would open the tv and it would resume the same channel from when we closed it. Now with Telus we’re getting a lot of pop ups saying to login to google and it’s showing a home page w...

Lammindy

Hi Kate, just wondering is there anyway to get an older model of the box so that we can fix this issue. the back button works now thanks.Now we’re having issues w “low or no signal”

Lammindy

Ya but it’s showing it with a message that says I’ve exceeded my limit. It shows the data usage in a fraction format so it should be /300gb but it’s saying -1. And 0 gb left for the month.

Lammindy

Thanks Kate, yes I think theoretically that’s what should be happening but even when we press back it stays on the home page.I did find this link though and it has an option to disable the home page? https://www.telus.com/en/support/article/optik-tv-...

Lammindy

The page that opens by default is shows show/movie recommendations and apps. I think back doesn’t work because the tv doesn’t recall what the last app was. So it starts back at the home page.Yes the remote works! I do think I have that box, I will tr...

Lammindy

Ya that sounds right. I tried the bottom left of the circle which was the go back button. Not sure why not nothing happens when I press it. It stays on the home page.

TELUS Neighbourhood

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