User Profile
bfreund
Neighbour
Joined 2 years ago
User Widgets
Contributions
Re: Fibre Upgrade
Hi Dru, Thanks for replying. I called the number you indicated, which was also included in the emails and the registered letter. Both times I called (late 2023 and again today), and they said to ignore the communications. Today I also talked with the regular customer service, they reviewed my file and they said they have no idea why I'm receiving these communications from Telus, and reiterated the advice to ignore the emails and letter. Thanks again, Bernard3.2KViews0likes1CommentFibre Upgrade
I received a number of "Immediate Action Required" emails and now finally a registered letter from Telus telling me to do the upgrade to Fibre. Which I'd be fine with, except that when I try going to telus.com/FibreUpgrade, it tells me I'm not eligible. I suspect this is because I have my landline with another provider (Primus), who uses the Telus physical network. I do have Telus Custom Home Security, which uses that landline for monitoring my alarm. I tried calling Telus support and they had no idea how to deal with this. Any suggestions? Thanks3.2KViews0likes3Comments