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d3zman
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Joined 2 years ago
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Re: SmartHome - Additional Sensors
The technician didn't leave the new Telus equipment. He basically told me that since we're already reusing 2 existing door/window sensors and 1 motion sensor, that my plan wouldn't let me add anything more so he wouldn't give me the stuff included in the starter kit. However, after calling into the SmartHome team, they've told me that I should still get the equipment and they would need to contact the technician to confirm it. I haven't heard back from anyone yet.3.4KViews0likes3CommentsSmartHome - Additional Sensors
Hi, I recently got the SmartHome Secure + Video which I'm supposed to get a starter kit and a camera of my choice. However, because I had a DSC alarm already installed previously with wireless sensors, the installer simply reused my existing door sensors and motion sensor. When I asked whether I should still get the starter kit (w/ 2 door/window sensors & 1 motion sensor) to use elsewhere in my home, he said that my account can only accommodate a maximum of 2 door/window sensors and 1 motion sensor (which are my own existing sensors). Is this correct? I wouldn't mind using the starter kit for other areas of my home. Also, is there a limit to the number of sensors I can have on my account?3.5KViews0likes5Comments