I was on the phone with Support for over an hour and it turned out. We went through all the steps of Reese to setting the box and signing in signing out and then she told me her supervisor says profiles never existed on Telus boxes.
Anyone with Telus tv+ know how to get the profile selection option back last night we had the option and now we turned on the TV and it went straight to the administrator account and we lost the option and all recordings that were on any other profil...
