User Profile
Rylant
Neighbour
Joined 3 years ago
User Widgets
Contributions
Re: How long for Refund?
Ok thank you dru. In the mean time, how do I go about collecting my credit? I would definitely prefer to get it sooner, rather than waiting for the full amount of time for the "all clear". I no longer have services and the agents can see that I have returned all of the equipment. Thanks, Rylant2.3KViews0likes0CommentsHow long for Refund?
I canceled my home services about 2 months ago. Because Telus asks for bill payment for services not yet received, I had a refund of over $100 dollars to be issued to me. About a month ago, I called and spoke to a representative who explained that a refund would be issued soon in the form of a check mailed to my home. After not receiving it yet, I called again yesterday to speak to another rep. This rep seemed to not know what he was talking about. At first he said that a check was mailed on Oct 22. I informed him that I have not received a check. He then said that a check would be issued to me after a 3rd consecutive month of not receiving services. I asked why I would have to wait 90 days to receive money owed? He claimed it was Telus policy. I said "you have a policy to not pay people the money that you owe them for several months?" I also asked why I would have to wait 3 months if they had already supposedly sent a check on Oct 22? Why would they send a check on Oct 22 if it was their "policy" to not send a check for 3 months? He didn't have a good answer. I just want to know when I will receive my payment. It's absurd that I would have to wait for 3 months to receive a refund. Thanks, Rylant2.3KViews0likes2Comments