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brentleyanders
Neighbour
Joined 3 years ago
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Re: Marketing Calls
Your customer service team seems to follow the steps, but I shouldnt have to be added to a "Do not call" list 3 times for the calls to stop. Im also amazed about the wireless modem because I was assured it was on the way, yet when I called 4 weeks later they told me it was crediting -5$ to my bill so that I wasnt charged for it. Obviously someone at Telus knew I wasnt going to get my modem if they were already crediting it back to me. Very little effort was made to make sure I had the hardware I needed to use the service I am paying for. After a month I just went and purchased my own modem. Big fail on telus' part.3KViews0likes0CommentsRe: Marketing Calls
I have been confirmed added to the list 3 times by customer service and it still doesnt stop. Over a month of calls 1-2 times daily. I DO NOT WANT A 2 YEAR CONTRACT because they obviously dont do what they say they are going to do. Still dont have a wireless router 8 weeks into my service even though I was assured week #2 it was "on the way". This company seems completely disorganized between departments.3.1KViews0likes0CommentsMarketing Calls
Anyone figure out how to stop all the marketing calls when you are already a client? I have contacted customer service 3 times to have me added to the do not call list in their marketing department and the call frequency has actually increased. Every time I call they assure me I wont get anymore calls unless its billing related and yet my call list reads TELUS TELUS TELUS TELUS TELUS 1-2 times daily. Im >this< close to cancelling my service with all the harassment.3.1KViews1like4Comments