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Vacatia
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Joined 3 years ago
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Ported number away from Telus, now they call me by a different name
Last Thursday I switched over to Rogers, and I ported my number. I’ve had this number for ten years. Now, whenever I call Telus, the automated voice calls me “Sandra” (not my name). One rep called me Sandra as well, and when I asked her what was up with that she said she had no idea? Meanwhile, when I give them my real name, that works to verify my account, too. What is up with Sandra? My account is closed now, but my phone number is still mine so I’m concerned why there’s someone else’s name involved now.3.1KViews0likes3Comments