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Re: Recording cannot be set... TelusTV-21T
I couldn't agree more! I also have not had basic FF or RW functionality since day one on either live TV, or recordings. For example, if I am watching a live football game and want to rewind to see how a play developed, I am not able to see the actual rewinding, the screen freezes and the rewind icon appears on the screen so I am simply guessing as to when to stop rewinding. That issue, the inability to do series recording, and having to reboot at least 1 of my 4 Optik boxes daily as I get this message and rebooting is the only way to fix the issue (although temporary): "Looks like something went wrong Try the following: Tune to another chännel or On Demand program Reboot your box in Home.→ Settings - Device settings → Device Preferences → Reboot Check your internet connection signal under Home → Settings - Device settings → Network and Internet Check that all cables are connected properly, and make sure that you are using the TELUS-supplied HDMI cable and power supply Use the TELUS Remote connected by Bluetooth (recommended) If the problem persists, visit telus.com/tvtroubleshooting or try again later Error code: ERR_PLAYER_P210" Really appreciate (not!!!) paying for a service I'm not getting and being asked to be a beta tester without compensation. Only 16 months left on my contract! Yay!8KViews0likes1CommentA very frustrated customer
I have been a Telus subscriber since April. I am using the new Optik TV box and identified the following issues in July that are still not resolved: One issue I have is watching a live sports event and not being able to rewind in a conventional way to see how a goal was scored or a particular play developed. The circular arrows do rewind and fast forward, but do so in a "skipping" manner; i.e. the picture freezes while the rewinding or fast forwarding takes place in 30-second increments so I am simply guessing where to stop fast forwarding or rewinding. I do get the message "program cannot fast forward past live point" when I try to fast forward during live TV, which makes sense since there is nothing to fast forward to past live point. The same thing happens in my recordings, which is also very frustrating. This was never an issue in my previous experience with Shaw and seems like a real step backwards since we have always had this functionality going back to the days of video recording. Past remote controls have had fast forward and rewind specific buttons and the experience has been the same as rewinding or fast forwarding a video tape. This is an issue with all recordings and is functionality that should be standard and available from day one. I was a Shaw customer for 30 years before moving to Telus and this was never an issue from the beginning of the PVR days. As others have noted, I am not able to make series recordings. This is beyond ridiculous. I am past being frustrated by being an unpaid beta tester with no resolutions but suggested work arounds. I am not asking for the moon, simply basic functionality that is provided by Shaw and has been for many years. I am paying for features that I am not receiving. I am already 25% into my two year contract and expect that an adjustment should be made to my monthly bill until the identified issues are resolved, not simply "worked around". I am done getting on chats with technicians that have received zero training on the new boxes. DO BETTER!!5.5KViews3likes4CommentsRe: Optik TV Bulletin Board: Discover, Discuss, and Develop
I'm a new PureFibre Telus Optik+ customer since April . From the beginning, the fast forward and rewind functions on recordings and live TV have not worked on any of my TVs. The video advances or rewinds, but I am not able to see where it is advancing to or rewinding, it is simply a guessing game. I have four Telus boxes, and have the same issue with all of them. I have been on many chats with Telus and all of the boxes have been rebooted multiple times. In addition, a technician recently came, but advised me when he arrived that he had not received any training on my box and so likely could not help, which turned out to be true! Telus has given me the runaround saying that my issue has been passed onto their "Optik TV Escalation Team", whatever that means. Has anyone else run into the same issue and found a resolution for the problem? It is extremely frustrating as, of course, I am paying for a service I'm not receiving. It's also not a great introduction for a new customer. I also have to reboot at least one of my boxes daily for a variety of reasons; e.g. live program I am watching is "stuttering", "sorry, there's been an error" message. Thanks for any help or suggestions.41KViews3likes0Comments