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Traceyannspence
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Re: Possible Scam call from 888-811-2323
They obviously weren’t JUST after my information. Because if that’s all they wanted they had it. That’s a side problem. But they used that information to order a new phone and change my plan. That seems like the end game. They’ve clearly figured something out.15KViews0likes0CommentsRe: Possible Scam call from 888-811-2323
I agree that this is being handled very poorly. For sure Telus needs to make a statement of some sort. You’d think they would be able to somehow block the number from calling Telus customers to scam them. Once I finally get a call from the fraud team I’m going to be requesting the call recording to hear if there was any obvious signs it was not me making these changes to my account. The scammers ordered a new phone (being delivered to my address) it was caught before it actually shipped (within half hour of the fraud call/account change) and yesterday they were supposed to reverse the changes and cancel the new phone. Today I got a shipment notification and now they can’t do anything about the massive charge for a new phone on my account until they get the phone back, which has to be either by me declining the shipment or taking it and calling Telus and sending it back. What a disaster. And because of the call center service I’ve had to re-explain to 4-5 people what happened.15KViews0likes0CommentsRe: Possible Scam call from 888-811-2323
I got caught in this scam! (kinda almost?) It was so sneaky! The phone number the scammers called from was 1-888-811-2323 and the caller ID was TELUS. I also gave/confirmed alot of info (taken personal protection steps and have a case with telus fraud team now.) They were offering a plan change and phone upgrade (slightly better than mine but not so *too good to be true* to raise any flags) Apparently they used the info I gave them to call Telus and pretend to be me and make changes to my account, which included sending me (at my address) a new phone. I received legit Telus emails and verification texts. It was very odd. Thankfully the call with scammer/Telus got disconnected and the Telus person called me (thinking she had just been disconnected with me) and we figured out we were both duped. Still can’t figure out what the end game was.15KViews0likes2Comments