User Profile
NXNWL
Neighbour
Joined 3 years ago
User Widgets
Contributions
Re: No signal
Same symptom since early September. 3 Telus phone techs and 1 site visit with no solution. Visitor tech notes that unless HDMI link to TV is secured, box will not connect to Telus and validate account and no output, setup or otherwise (bar odd intermittent Telus logo) will display on TV. Has seen other instances but has no solution. Box will link with computer monitor. 4 Boxes, Hisense Android TV (#1 and Hisense Google TV (#2) all exhibit identical behaviour. Suspect some software Google update of Android system is snafu cause.1.9KViews0likes0CommentsRe: Set Top Box Not Working
Switching to other inputs then back to the TV-217 connected HDMI sometimes produces the Telus logo flash for a few seconds, then back to black. Returning to this HDMI input later, Google TV displays that it "Was previously connected" even though no video other than the logo ever displayed. My guess is possible Google security update? ... blocking connection as part of the HDMI handshake protocol? A Hisense Android TV unit that functioned fine for 18months with this box, suddenly incompatible just with this input source, followed by a (desperate) replacement Hisense GoogleTV replacement with identical symptoms suggests a software glitch to me. But then I don't sell TV service nor TVs so it shouldn't be my responsibility...should it?8KViews0likes0CommentsRe: Set Top Box Not Working
For the Telus box to require a TV screen display to enable its setup with that TV, seems an obvious trap. Perhaps it is possible to initialize from another device, cellphone perhaps? My own Telus box could see and work plugged into my computer monitor, but again, would not function through HDMI with either TV.8.3KViews0likes0CommentsRe: Set Top Box Not Working
18 months of working OK, wireless from Boost, suddenly black screen, solid white light, no remote pairing. Many hours spent with 3 successive, polite, methodical CSRs repeating same routine, no result. 3 TV-217 replacement boxes, identical result. Finally technician visit confirms result, notes HDMI link to tv must be established for box to communicate with Telus and remote to pair. Has seen it happen before. Why suddenly this failed, perhaps possible Hisense Android TV software update or as first CSR speculated Telus back office error. No solution offered. Self help routines can never even find box and the poor goldfish swims in circles endlessly, mirroring the customer frustration. Thinking TV may have faulty mainboard, buy another Hisense TV, (Google TV version) after viewing it work on the Telus box. Results all exactly the same. Download Telus App to TV from Play store and can watch in reduced bandwidth as well as other apps. All other Telus fiber internet functions not affected, just no Optic TV for a month.8KViews0likes0Comments