User Profile

ndufort

Neighbour

Joined 3 years ago

3 Posts2 Likes1 Solution

View All Badges

User Widgets

Contributions

Re: Internet PureFiber plan upgrade
Problem solved. After talking to a technician, we found out that my ethernet cable was the limiting factor. I swapped that with a more recent one that allows for the expected U/D speeds. Thanks everyone.
3 years ago Place Home Services
4.9KViews
1like
1Comment
Re: Internet PureFiber plan upgrade
I forgot to mention that I had done a reboot (and I did another one just now), but I'm still getting the old speeds. I'll consider a call after work.
3 years ago Place Home Services
4.8KViews
1like
0Comments
Internet PureFiber plan upgrade
I upgrade my PureFiber 75 internet plan last Thursday evening to PureFiber 500. I got an email confirmation of my order the next day, but no information as to how long I need to wait to see the upgrade in D/U speeds, or if a technician visit is even required. Having already the fiber modem/gear from my last plan, I did not expect that to take more than a day or so. Does anyone have an idea where I can get this info? I tried to use the "chatbot", but it fails to understand my simple questions. My billing info has been updated, and MyTelus app/account page on the website reflect the change. Reading some other stories in this forum, I would not want to start paying for a service I'm not getting (next bill is coming up in a week). Thanks.
Solved
3 years ago Place Home Services
5KViews
0likes
5Comments