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Dioptase
Friendly Neighbour
Joined 3 years ago
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Re: Suggestions for improvement
It appears that Telus has done a total reset on my recordings and scheduled recordings. Everything is gone. I have to go an reset series schedules and I have missed what I was going to watch tonight. Great long weekend surprise from Telus. Message directly to Telus: the unreliability in the recordings and then it can all just be erased without warning, is completely un-acceptable.17KViews1like3CommentsRe: Suggestions for improvement
Thanks for the info. I am not expecting to keep things on the pvr forever, but you should be able to save them for longer than 45days, much longer. In terms of going from a local hard drive to cloud based, this is a step backwards in versitility for the customer. No one was being charged extra to save things to their own storage before, only to be nuked before a couple of months have passed. Now that you mention it I realize, I have seen the NEW header for some new episodes but it sure isnt consistant with some of the programs that have failed to record for me. I have also witnessed recordings delete themselves spontaniusly, before 45days. That one may have been due to a bug because I tried adjusting series recording options and poof went an episode. Like I said, good tech and picture but vast improvements and flexibility are needed for this to be successful long term. It sure good that Telus has a good range of previous episodes on demand because without that, there would be no reason for anyone to choose telus for their tv. Big bummer to hear about locking tracking on previous programs. They go to on demand with less commercials and the ability to skip, what's the difference ?18KViews1like0CommentsSuggestions for improvement
Switched recently but passed 30days so I am commited at this point. Will be saving considerable money compared to Shaw. My concerns echo a lot of the folks here, but am starting to get used to it. Noticed that we can now go back in the guide a watch already aired blocks, which at first seems really good until you learn that you cant fast foward, skip, rewind etc. Not having that permission makes the feature useless. If I want to catch the last few minutes of a program I would have to start from the begining and forced to watch the ads ? Thats not going to happen. Next the 45 day retention of recordings need to be drastically increased. There is good on demand selection which makes recording less imperetive but adequate pvr features is just expected by paying customers now adays. Please someone improve the level of detail in the guide, I am begging here please! No way to tell if its a new episode or a repeat (on the front end) and often the episodes aren't recorded because the titles are not correct. That kind of makes recording pointless. Being able to better adjust start and end times is a necessity. I feel like if these things are improved it would help a lot and make customers feel more confident about choosing telus and maybe staying in the future. The technology is good, picture is great, but lacks basic verstility currently.18KViews6likes16Comments