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TommyTopBlok
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Joined 3 years ago
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Customer service informed me that there's nothing they can do
Moving services, was informed fibre optics was available at new location. A month later they realized it was an error. I didn't renew my lease, to find cheaper office. Where I don't have access to internet to continue working. I trusted Telus. Now my only option is to continue paying for fibre and take on another plan. Where I will end up paying 200$ for basic internet. They refused to downgrade my current plan. They refused to give me timeline on when fibre will be available. They refuse to void the contract. It should be illegal to force someone to pay for a service in which they cannot provide. When other alternatives are readily available. I have no problem paying the current rate for downgraded internet. I have no problem waiting a year, for fibre installation. My problem is they refuse to help me, my only option is to pay for a service that is not available. I made a horrible mistake in trusting the customer service representative that told me it's possible. I'm willing to setup anyone up with my fibre optic plan for 60$ a month to help offset the cost. Since it's the only way to get any use out of it.Solved4.7KViews0likes5Comments