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JG3
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Joined 3 years ago
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Re: Upgraded to fibre and now Alexa will not connect to optik
Perhaps it would be helpful to tell your technical people that my three wireless 4K set tops and the PVR all appear in mytelus, Telus connect and on the modem. They all show the network connection as ethernet. I have reset and rebooted all the devices and number of times and still the devices cannot be discovered.4.2KViews0likes1CommentRe: Upgraded to fibre and now Alexa will not connect to optik
I have tried this several times but I have never received the email you mention in step 5. I do however receive a text telling me Telus Home Assistant has been linked but that text does not provide any link. I had previously replied to your response but after completing a rather detailed description of the problem I hit the reply button and the received a notice that my reply was rejected because it was not linked a known ticket. Add that hour to the many hours I've already spent on the issue and you can understand why I am so frustrated and disappointed. Please send a tech to fix this problem.4.2KViews0likes3Comments