Perhaps it would be helpful to tell your technical people that my three wireless 4K set tops and the PVR all appear in mytelus, Telus connect and on the modem. They all show the network connection as ethernet. I have reset and rebooted all the device...
I have tried this several times but I have never received the email you mention in step 5. I do however receive a text telling me Telus Home Assistant has been linked but that text does not provide any link. I had previously replied to your response ...
