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laurajackson
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Joined 3 years ago
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Re: Can't Set A Series Recording for Chek News At 5:00
Hi there, I'm still waiting for somebody to call me back on my issues. It's been 3 weeks since Boudine said she'd call back last week. Radio silence. Still cannot watch the channels I want. Every night a new issue with TV service. I would like to cancel my service and go back to Shaw. Laura Jackson9.9KViews0likes0CommentsRe: Can't Set A Series Recording for Chek News At 5:00
No, my millionth call resolved nothing again. I have been promised a call back after back office receives this escalation. But this has been escalated many times now. On April 28 it was escalated and I was promised a call back within 24 hrs. Still waiting for that. And I’ve called the tech (who was here on 4/28 and left his card) twice and left messages.10KViews0likes2CommentsRe: Can't Set A Series Recording for Chek News At 5:00
I'm new to Telus too and channel 121 has mysteriously 'disappeared' along with 3 other channels. In the TV guide the channel shows up but on the side with the number it has a little house icon with a line through it. And if I try to select that channel a message pops up saying 'This program can only be viewed while on your Telus home internet'. Which I am of course on my home internet. I've called a million times for tech support. Reset modem and box a million times. They sent a new box which fixed it for a day or two and then it re-occurred. Then a technician came and 'fixed' it... for a day or two. And now on hold with tech support for the millionth time. Very frustrating as a new customer to Telus.10KViews0likes4Comments