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PeterMac
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Joined 3 years ago
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What happened to rewarding customer loyalty?
I have been a loyal Telus customer for 11 years since I moved to Canada from the US. I recently spent 4 gruelling hours trying to organize a new phone because my iPhone 12 Pro started to have microphone problems. It turns out I my contract had expired in 2020 and I had kept with Telus for that time without a contract. You would think that they would make it easy for me to start a new plan with a reasonable deal on a new phone. Nope. NO current promotions. No customer retention policy. After much back and forth I was told I would need to change my plan with a new phone and that plan would cost me $15 more per month. A new phone was offered at nothing less than FULL retail, minus my trade in. They actually made it sound like they were taking care of me but when I did the math I realized they were offering me NOTHING except the pleasure of paying full retail for a phone and $15 more per month. This is nothing short of unbelievable. Shame on Telus6.3KViews1like1Comment