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Sedg
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Re: Come on Telus! Fix/change/update your e-sim support policies.
That may be your experience with your T-Mobile plan but it appears ALL the main mobile providers in the US offer free sims (or esims if required) based on minimum plan usage. 🤷 I've been looking into it for travel purposes.20KViews2likes0CommentsRe: Come on Telus! Fix/change/update your e-sim support policies.
Hmmmm, I really don't think so. Other service providers in North America provide free e-sims (Verizon and T-Mobile just to name two) as it's a feature built in to devices made by nearly every main manufacturer. Unfortunately, all evidence points to this being just another Telus cash grab. 😒20KViews2likes2CommentsRe: Come on Telus! Fix/change/update your e-sim support policies.
No. I was hoping it would. Apparently the e-sim is a single use. Once registered to a device you can't reuse it on another device. I'm actually going to try to remove my e-sim from my new device (effectively disconnecting my number) and scan the QR with my old device to see if it works. I'll do it at the Telus store in case it messes things up. Lol! Steve S. _____________________________ Family. Friends. Riding. Wrenching. Racing.20KViews1like1CommentCome on Telus! Fix/change/update your e-sim support policies.
I just received my brand new Samsung Galaxy S23 Ultra. Amazing device, but that's not why I'm here today. Please "Kudo" this of any of it applies to you. My old/current device had a physical sim card and an e-sim activated for my second number. Naturally, my main number with my physical sim swapped into the new device flawlessly. Paid for that sim years ago and have swapped it through at least 3-4 devices. My second number was/is on e-sim. I already PAID for a single e-sim and simply needed to move my 2nd number to my new device. Can't just "port" an e-sim, and that's understandable from a tech perspective. What is INCOMPREHENSIBLE is being CHARGED for a replacement e-sim when it is for an existing account/number. If we can swap a sim for free we should be able to move our e-sim number for free as well. If I have ALREADY PAID for that precious QR code I should be able to move that e-sim, and associated number, between devices by just scanning it on the new device. Secondly, why can't you just email us the **bleep** e-sim?!?! Let's face it. It's just a QR code! There is no valid reason we shouldn't be able to receive them via email. The ONLY reason Telus has for not doing so is SO THEY CAN CHARGE FOR IT!!! I'm not debating the "cost" of provisioming an e-sim (insert exaggerated eye roll here) but the lack of logic in not supplying them for FREE when they are already free in so many places around the world. It's just, for lack of a better word... dumb. So here's the ask: 1) Just give away e-sims like they are candy at a parade. It only benefits Telus to eliminate this consumer hurdle. 2) Allow front line support to just email us an e-sim when necessary. Most certainly when an existing customer has a number they need to move to a new device. 3) Code that QR (you know, the one we've already paid for) to fully provision our existing number on our new device. C'mon Anonymous, Is this really too much too ask? Seriously. Yes, seriously.20KViews5likes11Comments