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Nancy88
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Joined 4 years ago
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Telus TV+
Hi I am a Telus subscriber since the upgrade from OptikTV to TelusTV+, I tried to "Cast/Screen share" from my tablet to my Smart TV and I get the Error message "Required Output Protections Are Not Active". Reported it and Telus could not help and said they would put in a ticket and no one has gotten back to me yet. I have tried every other tablet that I have, Samsung Tab A, E, Samsung Notebook Pro, Samsung Tab Active Pro and Huawei Media and my Samsung Smartphone. Can't view on Smart TV, tried on several LG or Samsung built after 2018. Can watch on the tablets and cellular but can't cast (smart view). Tried using an HDMI cable with my Tab Active Pro and phone and no luck. Telus had suggested using a different HDMI, which I purchased and tried today and that did not work either. Will be returning the new cables as it was a waste of my time and money. As I said spent over an hour on the phone with Telus Tech and have not heard back. So disappointed with this new app. Please help.Solved7.7KViews0likes3Comments