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Kerrie
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Joined 4 years ago
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Re: Telus TV+ New Web browser
This is brutal story: 3-weeks, 3-calls, 6-agents and about 6-hours on the phone to fix. For my similiar issue I contacted tech support, told them it appears that syncing would solve issue. They said they would investigate and call me back. More than a week and no call back; don't expect one either. Curious about the name of the agent who finally helped you get this fixed. I would love to find some way to speak with him/her as it appears Telus unable to ensure their people are sharing information in any way nor fixing the ultimate issue with the app. Every interaction I have with Telus takes hours and hours and weeks to get resolved. In the summer and September I think I spent a total of 20 hours trying to get a simple problem with my elderly mother's cell phone account fixed.14KViews1like1CommentRe: Telus TV+ New Web browser
I had trouble with new TV+ app not recognizing my subscribed channels (I posted earlier in this thread). I had read someone else posted saying they asked for their account to be synced and then problem was fixed so I called up Telus Tech Support to tell them this. They said they would check into it and call me back. We are now at one week and no one has every called me back; still don't get my subscribed channels. I find this puzzling when I had even told them what the fix was supposed to be. I really doubt this ony affects a small amount of accounts. My account has neve had any of the changes you mention yet it still does not work on the new app. Like I said, never a problem on old app. How many hours does Telus expect a person to spend on phone, chats, etc. trying to fix problems with their TV, internet or phone that they did not create.14KViews0likes0CommentsRe: Telus TV+ New Web browser
I have same problem. Used to use the old telus TV app to watch shows on mybphone from time to time instead of on my TV. Now since downloading new telus TV plus app last week it is not showing all channels im subscribed to and tells me I'm not subscribed. Something wrong with the new app. Old one worked fine.14KViews1like1Comment