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nwoilfan
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Joined 4 years ago
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Re: Easy Roaming warning - be very careful
I really appreciate the dialogue and input on this issue. I've certainly learned my lesson the hard way, and will ensure on future trips I turn roaming off AND leave the phone in Airplane mode as long as I'm outside of Canada. I will however also investigate Telus competitors' policies on this issue and fully plan to switch providers if a better option exists. I hope someone from Telus is listening in on this conversation as I believe this is a critical issue negatively impacting the customer experience of many of their users. "Easy Room" couldn't be a less descriptive term for the actual experience many of us are having. "Easy Cash Grab" would be better branding IMO. Some sort of a threshold - time or data based, upon the first connection outside of Canada, seems like a very reasonable solution to this issue. Thanks again to everyone who weighed in on this thread! I hope someone from Telus is monitoring this conversation.18KViews2likes1CommentRe: Easy Roaming warning - be very careful
I appreciate the reply, but the information in the FAQ contradicts what happened to me in reality. Specifically in reference to the following: If you’re looking to avoid roaming charges altogether, simply turn data roaming OFF in your mobile device’s settings and refrain from making calls, answering calls and sending any outgoing texts. Receiving incoming texts will never result in any roaming charges, as long as data roaming is turned OFF to avoid using mobile data for any pictures or videos that they may contain. As I mentioned previously, I turned data roaming off as soon as I could when my plane landed. I was still charged however for the couple of minutes of data roaming being on when I switched my phone off of airplane mode. I was then charged again the next day when someone called and left a voicemail > 1 minute in length. I hope you understand my frustration, as the information in the FAQ appears to be inaccurate.18KViews0likes3CommentsEasy Roaming warning - be very careful
We flew into California, and turned data roaming off within seconds of turning on my phone. Boom - not fast enough - $12 charge for the few seconds my apps tried to sync. The next day someone tried to call me. I didn't answer for fear of roaming charges. They left a voicemail. Boom - another $12 charge. I complained via the chat feature but was told this was not a mistake. Any data usage, incoming calls, voice mails - they all trigger the $12 charge, even if you have data roaming turned off on your device. After much complaining, I was offered a 25% discount on the 2 days of charges. What an insult! I have 4 months left to pay off my phone then...Boom - goodbye Telus. This is absolutely egregious, verging on theft IMO. Be wary of these horrible business practices!19KViews0likes12Comments