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bobsik76
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Joined 4 years ago
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canceling port-in
Hi. there. I am not good at English. ^^ Sorry. I joined Telus mobile two weeks ago.(before 'Phone-box') But now I have not used Telus until now. At first, I asked for Telus 'port-in' without asking for 'port-out' from 'Phone-box'. But, it doesn't work. Telus customer service center sent a message to me like below. Telus told me "Your account is 'port-protection' status. If you want to apply for 'port-in' to Telus, you should remove 'port-protection' in 'Phone-box". So I called to 'Phone-box' and asked to remove my 'port protection. However, 'Phone-box' customer service guy told me, "we can't remove 'port protection. If you remove 'port-protection', you have to cancel applying for port-in to Telus. Guys, Which one is right?2.8KViews0likes1Comment