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Rob-Calgary
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Joined 4 years ago
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Data Download Charge
Massive charge ($465) for data download on my cell while in Victoria. Complained to customer service with no luck. Supposedly downloaded about 13 GB of audio podcasts in just a few minutes. This doubled the amount of data I have used over the three years I owned the phone. It is set to warn me if podcasts over 200 MB downloads at any time - no warning or notice received. I don't see how this is remotely possible - could I have been hacked in some way? Or could their system have done something wacky? Frustrated, sending letter to Telus as a formal complaint. Looking into switching providers.3KViews0likes2Comments