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npullan
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Joined 4 years ago
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Re: Beware
All notifications are correctly set in my account and to be sent to both me and my son. Telus is claiming they were sent but absolutely none were received. Had notifications been received I would have shut data off on my sons account. Telus is unable to provide me with any proof that we received notifications from them. At the rates they are charging, I expect better service than failed notifications.4.5KViews0likes0CommentsBeware
I too have recently been scammed by Telus. Supposed to get notifications at 50%, 75% and 90% data usage. Yesterday got notification that my son had $26 in data overcharges but neither of us received any data usage notification warnings. After an hour on hold, was told 7 texts were sent, but neither me or my son received any. No proof provided and I was essentially accused of lying about it and Telus refusing to refund the overcharge. Worst customer service ever.4.7KViews0likes5Comments