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easygoing
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Re: PVR fast forward problem
You definitely need a new PVR. If you have not received a new one yet, give A-B, our community manager, a private message and he will get some one to send you one. He is extremely good at serving members in this community. No point keep calling service, agents there will just continue to reset your system that will not fix the issue.12KViews1like4CommentsRe: PVR fast forward problem
Hi Optik-Kate, thanks for checking my account, I had tightened up all the connections I could find. Still no go. Could you please tell me how to arrange a site revisit? Do I have to tell them what is going on or there will be a note in my account. Thanks13KViews0likes0CommentsRe: PVR fast forward problem
At first about 7 days ago, I could not record anything. Not live recording or scheduled recording. I called service, and they reset my whole system. I could do recordings but then came this fast forward problem. This fast forwarding problem showed up in all programs I tried to record. Watching from the main box and the box in the other room makes no difference. By the way, did you get my correct account email address from A-B. I gave him the wrong one the first time.13KViews0likes14CommentsRe: PVR fast forward problem
I don't think it is TELUS TV+ digital box. Mine is 4+ years old. At some point during fast forwarding when it decided not to go any further, a screen will show up giving me a menu choice like "start over", "delete", "recordings". If I picked "start over", when the recording reached that same point, it will jump right back to that menu, I cannot watch the rest of the recording.13KViews0likes19CommentsRe: PVR fast forward problem
I do the recording using the box. Normally, say for example, when there is a hockey game on at 7 pm till 10 pm, I will record it and watch the recording at around 8 ( that is when the live game is still on). Fast forward and skipping have no problem until about 4 days ago when fast forward will jump right back to the beginning. Last night I did an experiment, there was a PWHL game on 7 till 9. I recorded it and intentionally did not watch the recording till 9:30, that is when the live game is finish. Now I had no problem fast forward and skip. There will be another hockey game on to-night, I will do the recording and watch the recording the normal way and see what happens. That is record at 7 and watch at 8, do fast forward and skip while the live game is still on. I will let you know what happens.13KViews0likes21CommentsRe: PVR fast forward problem
It is getting worse now. Even "skip forward 30 sec" would bring the recording back to the beginning and then cannot go pass that point to watch the program to the end. I used to record hockey and football games and fast forward at half time, and skip at commercials. I am afraid to do that now and had to watch everything.13KViews0likes0CommentsPVR fast forward problem
Lately when I was watching a recorded program and tried to fast forward, at certain point during the fast forward, it just jumped right back to the beginning. Now the recording would not go past that point. I contacted service, all they did was reset the whole system, but would not fix the problem Any idea what is going on. Thanks.22KViews0likes44Comments