TELUS Neighbourhood

WilliamL · 11-02-2022

So this is a bit frustrating. I have been using the parental restrictions on my kids ipads just fine until recently. Now these ipads just stopped working on the wifi during the day and the app won't even let me check the profiles. Every other device ...

WilliamL · 07-26-2021

I currently have the gigabit fibre plan. All my wired devices have no issues and run full speed. However, I get intermittent drops in my wifi connection speed across multiple devices. Right now my cellphone is showing wifi connection speed of 6Mbps...

WilliamL · 11-03-2022

Who knows. I couldn't even find a place to submit a helpdesk ticket. I had to physically call Telus and wait on hold nearly an hour. I ended temporarily fixing my issue after factory resetting the modem so i hung up assuming it was fixed. Then the pr...

WilliamL · 11-03-2022

Yeah, the app has been busted all day. It only opens occasionally and with limited functionality. I tried opening it now and it's still down. My wifi issue might be fixed now. I quickly tested one of the ipads this morning before going to work and it...

WilliamL · 11-03-2022

Just to clarify. Is it only devices on your parental restrictions profile that are not working on the wifi?

WilliamL · 11-02-2022

The ipads stopped working again. I have no boosters. The steps that seemed to temporarily fix it was finally being able to get into the parental profile section of the Telus Connect app, deleting the profile, then factory resetting the modem. I had d...

WilliamL · 07-27-2021

Good to know. I might try that next should this happen again. I just forced my phone onto the 5ghz so that I would have the best speed when using Steam Link over the wireless, but kept smart steering enabled to have 1 ssid so i didn't have to reconn...

TELUS Neighbourhood

User Statistics

User Activity

Telus Connect and Parental Restrictions Issues

Wifi Issues - Too many devices on one access point?

Re: Telus Connect and Parental Restrictions Issues

Re: Telus Connect and Parental Restrictions Issues

Re: Telus Connect and Parental Restrictions Issues

Re: Telus Connect and Parental Restrictions Issues

Re: Wifi Issues - Too many devices on one access point?