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ryangeek
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Re: **Internet Connectivity Mystery After Power Outages - Seeking Insights**
I finally talked to a tech who understood how this should NOT be happening. He upgraded me to the new wifi6 modem with new wifi+ boosters. He couldn't waive the wifi+ monthly fee, but everything was covered. It just got installed so fingers crossed they will fix everything.5.7KViews0likes0CommentsRe: **Internet Connectivity Mystery After Power Outages - Seeking Insights**
TELUS_Support - please reach out to me as well. There was no power outage yesterday or this morning, yet as of Sat morning (Jan 4) I'm having the same issue (again) as described in the multiple posts above. LAN connected devices load all webpages/internet services fine All wifi devices have random connectivity issues: cnn.com works, telus.com doesn't. Google.ca works, canada.com doesn't. etc Can't access router backend via wifi devices Telus Connect app won't allow login SMART home devices controlled by wifi devices are about 50% working; some light switches yes, some no. Some wifi cameras working, some not. Robot vacuum not working. List goes on and on. This is very frustrating when we depend on regular internet service. Having to just wait 12-48H for it to resolve itself is not a practical option for a service we pay for.2.4KViews0likes2CommentsRe: **Internet Connectivity Mystery After Power Outages - Seeking Insights**
Hey JayRFD, Out of curiosity, are you in the Surrey region? Seems to be this weird geo-based issue. I haven't heard from Support about my issue after power outages, so trying to do my own digging and diagnosis2.5KViews0likes1CommentRe: **Internet Connectivity Mystery After Power Outages - Seeking Insights**
Found this on the forum too. Bottom post seems to know his stuff: ttps://forum.telus.com/t5/Internet-Home-Phone/Arcadyn-router-issues-on-power-outage/m-p/135340#M33345 Maybe the issue is the Arcadyan modem (which the white wifi hub is)4.1KViews0likes0CommentsRe: **Internet Connectivity Mystery After Power Outages - Seeking Insights**
Maybe having this thread starting to fire up again will flag it for techs to start figuring out this issue. Nice to know it's not just me. Is everyone in this situation using the White Wifi Hub modem AND boosters?5.5KViews0likes2CommentsRe: **Internet Connectivity Mystery After Power Outages - Seeking Insights**
Yup. 100%. I could provide an exhaustive list of sites and devices that do work and those that don't. It seems super random. I forgot to mention in my earlier post that I'm in Clayton Heights (surrey) which is where the other posters with the same problem are as well. Seems very strange to be a geographically based issue but it also seems to be a very strange issue nonetheless. Are you in Surrey too? If enough people can post about the same issue maybe Telus techs can figure it out.7.4KViews0likes2CommentsRe: **Internet Connectivity Mystery After Power Outages - Seeking Insights**
Yup, I have this happen to me too everytime there's a power outage. Power was out for about 10 hours today. It's back now and I have the exact same symptoms. I'm running the Telus HUB (white) modem and 4 hardwired boosters. Power has been back on for about 2 hours and: Hardwired desktop computer works fine and can resolve all websites/internet connections Wireless devices (phones ,laptop, etc.) can access some websites, but not others (like telus,com, redflagdeals,com and others referenced in earlier posts). Notable I can't access the admin settings on my modem unless I'm on the hardwired desktop machine Majority of smart devices can't connect to wifi Boosters all blinking blue I'm hoping that by morning, everything will have reconnected but it's a HUGE pain. THe last time this happened, spent hours on the phone with support and was elevated to several "next levels" including some call-backs the following day. No one could figure it out. By the time the next day call-back happened, everything was working again. I asked them to make notes in my file about the issue so we could reference it if it happens again. If anyone from the support team reads this and has an idea of why it happens or how to fix rather than just blindly waiting for 6+ hours, please reach out. I like the idea of the UPS. Good idea that I might try.7.4KViews0likes5CommentsGigabit Fibre Internet with 4 Boosters Randomly drops to sub 2Mbps speeds on Wifi - HELP
I am having some super annoying speed-dropping issues with my gigabit internet. I have spoke with at least 4 different techs who all provide random advice (conflicting at times) but nothing seems to fix it. Coming here where I think the real experts are in hopes of getting it all straightened out. The short version is that on wired internet I consistently get 950-1Gbs on my desktop. On Wifi, I will get 200-400Mbps on most tests, and then out of nowhere, the device I‘m using will slow right down and my speeds will drop to between 0.5 and 2Mbps. It will remain like that until I turn off and on the wifi on the device, and then the speed will instantly be back up at 200-400Mpbs. SETUP Telus Wifi Hub (v1.00.08) 4 Wifi Boosters (v1.32.27 build 12) - 2 hardwired; 2 wireless. All “good” connections One of the wired boosters is in the same room as the Wifi Hub Only a single wireless network is being broadcast… all devices connect to it, Optik TV with 3 TVs - all wireless At any given time there are 30-45 connected devices (according to Telus My Wifi app). But then when I look at the 4 boosters in the app, it only shows 3, 9, 2, and 1 devices connected. So I would assume that means the rest of them are all connecting to the main wifi hub?? I had one rep tell me the hub does not support that many devices, but I haven’t found anything that supports that online. I’m wondering if the Boosters are putting out a different network than the Wifi Hub (even though they are the same name) which is causing devices to flip back and forth and drop speeds??? Based on a suggestion from one tech I was told to disable the 2.4Ghz/5Ghz Low/5Ghz High radio signals from the main Wifi Hub, but that prevented the Optik TV from working (even though the tech said it wouldn’t). I asked one rep about having my boosters firmware upgraded to 1.32.28 which I read about online, but he said I had the most current version (although a new version would be released in the next few weeks) so his advice was to wait and see if that helped. 90% of the time, tbe internet speeds are great, but it is getting annoying to randomly get crazy slow downs and then having to flip the wifi on and off to get back to real speeds. One other random thing. Under the “WiFi Recommendations” in the My Wifi app, it shows a Nintendo DS as “Slow Connectivity Detected.” In the description, it says connection to this device “could actually slow down your device as a whole.” I’ve never seen anything like this before and find it hard to believe that device could tank network speeds so dramatically, but could this be the cause of the issue? Could really use some expertise on how to get my system consistently running at speed and not get these speed drops. If you need any more detailed information on my setup, I'm happy to provide that.Solved3.6KViews0likes1Comment