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Tightyfist
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Joined 5 years ago
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Problem with Google mail since migration
After a nightmare getting my Mac computer mail program to communicate with Gmail, post migration headaches and a nice but almost unintelligible service agent taking control of my computer, I have my mail back ALMOST where it was. At Telus advice, I created archive mailboxes (pre-migration) and moved everything I wanted saved to them. Great! Now, I find that my sent mail is not being saved in the sent mail folder provided by Gmail. I have saved everything sent up to the day or so prior to migration, but now a sent message shows in the "sent mail" folder, only to disappear by the next time I open my mail program. So now I will have to remember to manually place a copy of the sent mail (as I send it) to my archive folder or it will be lost. Of course, it's now a Gmail problem so I pursued an answer there, only to find another 'forum' of users complaining. Seeing that there are over 170 similar users losing their sent messages using Gmail and no indication that there is a fix, I will stick with my solution and hope I don't forget to save something important. I did lose one message that is proving to be a BIG issue of "I said / he said" but at the end of the day the offending message is not to be found ANYWHERE. So THANK YOU Telus, if you wanted to get out of the email business, why didn't you just notify us that "you better find another service provider!" This 'keeping your email address' has not been worth the headaches and now lost messages. Oh yes, should I take out another address with Hotmail or another provider, my recovery address for Telus/Gmail is another Gmail account. What happens if Gmail hangs up, another case of "go to this website for help" when your internet is not working? Makes one wonder what will be on the chopping block next, TV?Solved4KViews0likes2Commentsinternet data limits
I'm confused. My latest bill shows a charge for data overage, topped 2T. Family sat down and analyzed usage and we realized how the excess could have occurred and made some changes. As part of the review, we looked at daily and then historical data usage. Now for the confusion ... the plan shows how excess charges are billed - the 'bucket' system. Looking at past data amounts, we have exceeded our limits many times in the past year, sometimes just over, and a couple of times to the point where the maximum overage was exceeded, and yet this is the first time we have been billed for ANY overage. One overage a couple of months ago was only a few Gig under what drew the overage charge this month. What gives? Did someone just notice that our limit was over, or have we been somehow in Telus' good grace up until now. I have no problem paying for what we use, I just have a problem with inconsistent application of the rules. This month was the first time ever that we were notified that we had exceeded limits, even though it has happened frequently in the past. Not that I want Telus to backtrack and charge for delinquent fees, but in today's computerized world, how does something like this happen? Finally, I checked MyTelus today to see if our changes were making a difference in consumption and find that we are indeed on the right side of the mark, BUT, our data limit is now showing 1000Gb where it has been 1024Gb previously. I can find no information on the data plan about carry forward, banking data, etc. Has the plan suddenly changed, is there a penalty (beyond $) that is applied for overages? Is this some method of compelling me to upgrade to unlimited data plan? OH YES .. I take EXTREME exception to "chat" with a virtual entity, to me a chat is done with a person, not a machine!!!!2.1KViews0likes0Comments