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TIM44
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Re: Device shipping delay
Last evening, I got a call from Telus. They said that LG FREE EARBUD was out of stock (LG Velvet phone was in stock). And that was the reason they did not ship my package for 8 days.... It means it took 8 days to check if the free earbud is in stock or not... Anyway, fortunately they said they are gonna send different brand earphone for free instead of LG one. I agreed. However they said that I should wait anothe 5 - 7 business days for processing. It means that it would take totally 2 - 3 weeks after ordering. I am waiting for the shipping confirmation email. But I did not receive it yet... Thanks! Anyway, fortunately they said that they can send other brand earbud in4.9KViews0likes0CommentsRe: Ordered a phone upgrade, didn't receive it, but I'm paying for it?
Sometimes, Telus customer center or Telus webstore guys are never helpful. Why dont you contact Telus loyalty retention team? You just make a phonecall to Sevice center and ask them to transfer you to Loyalty retention team. Loyalty retention team has more power and right to solve the ptoblem and make negotuation. In your case, the problem is between ups and Telus. I think you can explain this situation to Loyalty team guys and say that you are 100% a victim. Then ask them to solve the problem quickly. If you are really disappointed from telus and ready to move to other competitors, you can also say them you are also considering moving to other company service if this problem continues. Then the Loyalty team guys can be more diligent to solve this problem or may give you another option or negotiation. At any case, you can absolutely ask to Loyalty team guys for any kinds of compensation. You lost days, you had to spend time to call to ups and telus and you also had lot of disappointed and stressed from telus. Explain this situation and ask them to pay any kinds of compensation. If you ask them, usually they offer any kinds of compensation such as one time credit ot discounted monthly payments, etc.3.5KViews0likes0CommentsRe: Mobility Online Order
Telus has CHECK ORDER STATUS website. However, in my experience, it never works and always shows NO ORDER NUMBER FOUND. Now, the only thing you can do is just waiting. Usually, if the is item is in stock, they are gonna ship the item within 1 - 2 days. And you would receive shipping confirmation email with tracking number. However, if the item is temporarily out of stock, completey different story... You have to wait at least 5 - 7 business days or couple of weeks2.6KViews0likes0CommentsRe: What's happening with my order
Usually, if the is item is in stock, they are gonna ship the item within 1 - 2 days. And you would receive shipping confirmation email with tracking number. However, if the item is temporarily out of stock, completey different story... You have to wait at least 5 - 7 business days or couple of weeks.2.3KViews0likes0CommentsRe: Device shipping delay
Thank you. polecat Ya. You are right. I have had similar situation when I had tried to use my reward point. However, this time I ordered their main product cell phone device. I also renewed my plan and bought new 2 year contract. Telus is cellphone company. But their attitude is really... not modern.... They have computer system connected with inventory stocks. If they do not have item in stock, they have to stop selling it until they have in stock. It is very basic way and very easy to control with their network system. But they just try to sell and let many customers wait long time... And they are not sure when they can have item in stock. Even now, they are still selling LG Velvet Grey color in their website for new customer. But customer is not aware that it is out of stock and even Telus does not know when they can have it in stock again... This year is 2021. However Telus system is still on 1980s system. I am from Korea. If such kinds of situation happened in Korea and continued for many customers... I am sure that company in Korea has already disappeared in the market. I think Canadian customers are too good, kind and slient to service ptoviding companies... Thank you very much, Polecat!!!4.9KViews0likes0CommentsDevice shipping delay
I ordered LG VELVET 5G GREY COLOR + FREE GIFT EARBUD at April 5. Now, 8 days has passed... However, Telus is not even shipping it. I have called to customer center and webstore many times and they said they cannot track it and cannot explain the reason. Yesterday, I finally called to loyalty retention team and they said maybe it is out of stock and I have to wait. Out of stock??? The device I have ordered is now still listed on telus device shopping website. It means telus is still getting ordee from other customer even though it is out of stock?? Already 8 days has passed... I dont know how long I have to wait more... Dear telus... Could you pls send me my device asap???5KViews0likes3Comments