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Re: SMTP port 25 on Telus Purefibre (1Gig - Residential)
Hi ABHP, What they tell you on the phone is almost always inaccurate. I was told no ports were blocked on residential, but obviously that wasn't the case. I've had 3 Telus techs come by and switched out modems to try to fix this, but from the start I knew this wasn't an issue with hardware. The last tech that came by seemed to be more on the ball (the others just do what they're told and know nothing about the issue). He called a friend of his at Telus that is supposed to be on the network team and confirmed that this port is blocked on residential fiber plans. The options suggested were to use a non-standard port (which would probably cause problems), switch to a hosted solution or to subscribe to a business plan. I ended up switching to the business plan which at the moment is $1 more than the residential plan and 3 year contract instead of 2 for residential. Once the contract is over it does get really expensive, but I'll think about that once that time is approaching. Cancellation fees on a business plan are a lot steeper than on a residential plan. Now I have a static IP and all ports open.5.8KViews0likes0CommentsRe: Telus Gigabit internet extremely SLOW.
I got Telus Fibre 1Gig on March 5th and was getting pretty good speeds for a few days. I don't sit there and run speedtests all day everyday but my son noticed we're now only getting 50Mbit up and down. Disconnected everything from the Telus router, rebooted and connected only 1 laptop to it.... same speed. No outages reported in my area. Have been on the phone almost an hour and support hasn't figured it out yet. Good thing I still got 3 weeks to cancel this rip off.7.4KViews0likes0CommentsRe: SMTP port 25 on Telus Purefibre (1Gig - Residential)
I was talking to a Telus agent, but they only offer static IPs to business plans. That would be a contradiction to what another agent told me before I signed up and confirmed that a business plan wasn't necessary in order to have access to all ports. In any case, I knew it was going to be a bit of a headache with Telus. I deal with them at work for our Business internet and getting conflicting messages and being transferred to various departments are a big reason why I left Telus (and any big ISP) for my home services over a decade ago. I'm back for some suffering just because nobody else has 1Gig asymmetric internet 🙂5.9KViews0likes0CommentsRe: How to get dsl internet
I don't see DSL plans posted on Telus website, but you can get DSL service from smaller companies such as Lightspeed and Teksavvy (there are a lot more out there. These are resellers of Telus DSL services and you'll get a cheaper price and way better technical support/customer service.5.5KViews0likes0CommentsSMTP port 25 on Telus Purefibre (1Gig - Residential)
I got Purefibre installed yesterday, but before I signed up I called Telus and asked if ports were still being blocked (as described on their website). The agent confirmed that ports are blocked only on Internet services delivered through copper. I logged into the Telus Wifi Hub (model:PRV65B444A-S-TS) router and set it to "bridge" mode so that my router would pick up an external IP. Once I did that all ports I have services on (80, 443, 993, 587, 8448) were reachable from the internet except port 25 (outbound seems to be blocked too) Am I missing something here or is Telus blocking that port and the agent gave the wrong information?6KViews0likes4Comments