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Askingforafriend
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Re: Internet Dropping Out Daily
I've reset the T3200 to facotry defaults, had a tech to my house, and talked to an escalations manager saying "everything looks good on our end" They continue to claim this is on my end... I was able to run tests during the internet outages. Occasionally I lose all internet connectivity and other times I still have IPv6 connection and am able to resolve IPv6 DNS requests. I was able to verify this with ping tests and traceroutes. When traceroutes fail they manage to make it to a second or third hop: 1 1 ms <1 ms <1 ms 192.168.1.254 2 d198-53-87-174.abhsia.telus.net [198.53.87.174] reports: Destination host unreachable. Tracing route to 1.1.1.1 over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 192.168.1.254 2 104.205.69.182 reports: Destination host unreachable. Simply unplugging and re plugging the WAN or rebooting the T3200 fixes the internet access. What is going on?10KViews0likes2CommentsRe: Internet Dropping Out Daily
So I've installed the new T3200M that Telus sent me, as well as a Wifiplus AP. I'll give it a go and see if my problems go away. Mostly to just rule out my network gear as the culprit. In the router system log I'm getting: Kernel event ICMPv6 RA: ndisc_router_discovery() failed to add default route. This happens every 20 or so minutes. I can't find anything on what this might be related to. Thoughts?10KViews0likes5CommentsInternet Dropping Out Daily
My network setup had been working perfectly for about a year and a half on Telus Fiber. I had not made any network changes until late December when I experienced that first time the internet dropped out. My setup: Using Cloudflare and Google DNS Telus NOKIA ONT T3200M (WiFi Disabled) Unmanaged Switch Desktop Laptop Printer AP/Switch (TP-Link Archer C2300) Optik Box TV Wireless Clients The first time I noticed the problem I was streaming on my TV and had the connection drop out. Checked my wifi on my phone and it showed no internet connection. I logged into the webUI on the T3200M and it showed the internet status as "connected". I checked the T3200M in my utility closet and the internet LED was green as well. I was able to verify my wired PC connection also had no internet connectivity. I rebooted all my network gear and everything was up and running again... until the next day. Same issue, internet cuts out, says it is connected, and reboot. I called Telus tech support and they said everything they saw said the connection was good. I suggested I would reset both my AP and the t3200M to factory default settings and leave the DNS settings default. The next time it happened I was working on my PC and noticed I was able to access Google, Gmail, Youtube, but nothing else that I could tell. It was the same with my wifi through the AP, strange right? So again I reset my gear and it was running. I called tech support again and they said my T3200M router might be the culprit and they would send me a new one. I suspected this could be the issue but I wasn't 100% convinced. While I waited for the new router to arrive I wanted to confirm it was the router so I changed my network: ONT Unmanaged Switch T3200M (WiFi disabled) PC Laptop TP-Link Router Optik TV WiFi This setup worked for a day and then the internet cut out again. This time it was both routers running separate WAN IPs losing connection at the same time. I called tech support and they were as helpful as every other time I called. Eventually they offered to send a tech to site and have a look. Is there anything I can do to further troubleshoot the issue? I've replaced the Ethernet patch cable from the ONT to my network but I'm at a loss. It must be something that has changed on Telus' end since my network has had zero issues up until late December.Solved11KViews0likes6Comments