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ShawnL
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Joined 6 years ago
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LAN Internet Access Not Working Since Modem Upgrade - "Unidentified Network"
Hi, I had my modem upgraded to the T3200M and since the upgrade, I cannot establish an ethernet LAN connection to the internet on any ports on the modem. The Wi-Fi works fine and do does the TV service, and I am 100% sure all my cables and port on my PC is not the issue as it worked fine prior to the new modem being installed. The only thing that has changed is the modem. Telus tech support suggested I do a factory reset to see if there are any settings in the modem causing the issue, which did not help. The firewall settings are all default. In the Windows Network and Sharing Centre, the port indicates "No network access" and that it is connected to an "Unidentified network". I have tried to set up a new network connection in the Network and Sharing Centre, but it does not recognize the modem. Any ideas?Solved5.5KViews0likes4Comments