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BernieS
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Joined 6 years ago
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Re: Unwelcome migration to Gmail - What a mess in Outlook for Windows
It is not necessary to create a new profile, all you have to do is edit the server settings for the Telus profile and redirect both the incoming and outgoing server values. However beware of a possible issue with the folders that are created in the gmail web app. - I had folders and rules set up in Outlook that moved emails to folders. The synch created those folders and placed them under the gmail hierarchy. It also created a folder called Important. This is how I discovered what was going on. When Outlook 2019 synch'd with gmail, unbeknownst to me it created a duplicate in the important folder if it was labeled important. I only discovered that it was a duplicate because I would 'shift-delete' rather than move to trash and the email would still exist in the other folder. When some other emails came in that had a rule, the rule would fail. I finally called support and they blamed Outlook and said they could help because they didn't support that product. Wouldn't listen that it all worked before and now it wouldn't and that there were no 'eroneous' settings. So I told this person fine and hung up very frustrated. When I looked at the gmail web interface, I noticed something called label settings so I opened it. As I reviewed, something clicked. The synch had created these folders and moved them to the gmail hierarchy from my inbox hierarchy. I also realized there were some settings that would alter if folders would show or not and if I wanted to synch. Since I rarely use gmail web app, I removed these settings and then recreated the folders and rules the way that I had them previously and voila, no issues.4.8KViews2likes0Comments