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RyanFromIT

Neighbour

Joined 6 years ago

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Re: Wait time excessive!
As a note; the Telus store employees are saying they are much less busy right now. As Telus employees, why does Telus not have them answer calls to help with call volumes? So Telus has the resources to reduce call volumes, but they won’t.
6 years ago Place Home Services
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Wait time excessive!
I just got hooked up today. I’m only getting 15Mbps of the 1Gbps (hard wired, nothing else connected, testing against Telus local servers). So I called in to the internet support. 3 hours 20 minutes someone from the home security department answered. Said Telus has been routing calls to all departments to help with the call volume. But he can’t help me and needs to put me back in the queue for the internet support people. Seriously!?!? I hope I’m not waiting another 3+ hours!!!!!!!
6 years ago Place Home Services
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