User Profile

FirasM

Neighbour

Joined 7 years ago

2 Posts3 Likes

View All Badges

User Widgets

Contributions

Re: Telus Boost Network Connection Dropping on iPhone XR and MacBook Pro
Update FYI: there was a firmware update for the Boost devices (v1.32.28) on Nov. 13. This update was released BEFORE the technician arrived but hey it might take time for this info to trickle through the chain. The agent claimed that it should update by itself upon a restart (blinking purple light) but that didn't work for me. Calling in right now to get them to do it, hopefully this helps you all solve this. I have a good feeling about this...
7 years ago Place Home Services
26KViews
0likes
29Comments
Re: Telus Boost Network Connection Dropping on iPhone XR and MacBook Pro
I'll add my name to the chorus here - over 30 devices in the home, all phones and laptops are Apple. See the same issue staying connected to a 5Ghz network. Same as Jammer005, I've turned off 5Ghz on the modem and left on the 2.4 for older smart devices that operate on 2.4Ghz (the boost 2.4Ghz network doesn't work with those devices). It looked like it was working for a few days, then saw the problem again. I contacted Telus a few times, and one of the agents actually helpfully gave me the IP address to futz around with the Boost network settings (similar to model settings). The modem URL is 192.168.1.254 and the boost URL is 192.168.1.68. The admin password is on the boost itself (note there are two passwords there). I was initially very excited about this, but realized later that it's NOT POSSIBLE to turn off 2.4Ghz networks on the Boosts! I couldn't believe it... Starting to think this is an Apple issue rather than a Telus problem. At the very least the issue seems to be restricted to macOS and iOS. Anyway, long story short: a tech came today couldn't solve the problem, called his supervisor and he said there's a known issue with Apple products and the Boosts. They're waiting for an update for the boost. Interim solution/workaround is to provide me with a wireless extender until the issue is resolved. thought it might help ...
7 years ago Place Home Services
26KViews
3likes
30Comments