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HarryG
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Joined 7 years ago
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Re: Certain people can't call us.
They've called shaw three times and shaw says there is no problem on their end. As the issue started when we ported our number from Shaw to Telus it seems like it's a Telus problem. Also there are two separate households that can't call us. Not just the one. Hope telus can get this resolved. Their back end team is still trying to figure it out. Hope the second time around is enough.4.6KViews0likes1CommentCertain people can't call us.
Hello We recently ported over from Shaw to Telus and our number was ported about 2 weeks ago. The issue we are having is two family members with Shaw cannot call our home. Other shaw customers can call us but we've narrowed down these two numbers so far that are unable to call. They recieve a busy tone. We are able to call their house no problem. Shaw says nothing is wrong with their end. Telus says nothing is wrong with our end. This problem only started once our home phone number was ported from Shaw. We've called Telus three times and theyve sent the issue to their backend team but nothing is being resolved.4.7KViews0likes3Comments