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Rahuls
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Joined 7 years ago
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Desperate need of help with Telus fibre
Hi there I have been waiting for 2 months now for Telus fibre to be dropped in my house. It is a new area and my fellow neighbours have Telus fibre already. I was told by the third party company that does the drop that they needed “locates?” And then proceeded to ghost me since and I have never heard back from them. I tried talking to Telus fibre support and then they said that they didn’t have permission to dig based on municipality government? A technician came by and he mentioned that that is not the case as it’s federally regulated and doesn’t know why the drop hasn’t happend. I have zero answers to why the drop hasn’t happend and getting extremely frustrated by this whole process as no one is telling me why the drop hasn’t happend. I try escalating this to managers but they also don’t give me a straight answer and at this point trying to see if I can contact someone even else. I was wondering if anyone else has had this much difficulty with fibre drop or knows who to contact for a solution. Thanks5.3KViews0likes3Comments