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TheCanadianShield
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Re: Port Forwarding and NH20A (Telus Internet Hub)
I would give it a try. Full reset, then put in one of your PF rules immediately and see if it works. Don't change anything else. If it doesn't, reset it again before going to bed (TELUS pushes their device FW updates overnight, try it in the morning and hit it again.16KViews0likes1CommentRe: Fibre NH20A port forwarding issues: works for some ports, not for others
So here's where I'm at. My Technicolor NAH (FXA5000) is working. How? Not entirely sure, but I believe it was an IPv4 firewall issue and not port forwarding that was the culprit. The issue that I was having (and I'll reiterate that this was MY experience) was that the port forward rules were valid and the specific ports themselves WERE open. What I determined was that the IPv4 firewall rule set would never completely set itself to NAT-ONLY. I tried bypassing the NAH, using my T3200M, bridging every single port. Heck, I even borrowed a UDM pro and dropped the GPON SFP into it. All of these worked as expected. The only thing that didn't was running traffic through the NAH in gateway mode where the ports I had forwarded would test as open, however, the traffic wouldn't be visible on the internal network (thank you wireshark). This brought me to concluding there was a firewall/traffic filtering issue at work. My solution? I was able (through friends and people I used to work with) to get in contact with the team that does consumer device testing and pled my case, complete with documentation, Visio diagrams and my hypothesis. I never received a definitive answer, but I left the NAH live for a couple of days, performed a factory reset on the device, and everything worked as expected. I've never received any follow-up comms explaining what changed, if anything, but it does seem to work now.9.2KViews0likes0CommentsRe: Port Forwarding and NH20A (Telus Internet Hub)
Things I learned to get to the point where I could make my case: - First, There are TWO different NAH's: The Arcadyan NH20A and the Technicolor FXA5000. Look identical, but different manufacturers and different UI's. This is important because the only people seeming to have issues have ones with Technicolor NAH's and not the Arcadyans. - Second, everything you've been told by people on the internet and front-line TELUS support (this INCLUDES installers) is at best, half-informed and at worst, flat-out wrong. Most people don't know there are multiple NAH's or they confuse the Boost WiFi 6 devices as the NAH or god knows what else. Bottom line: If they can't show their work, weight their perspective accordingly.16KViews2likes3CommentsRe: Port Forwarding and NH20A (Telus Internet Hub)
So here's where I'm at. My Technicolor NAH (FXA5000) is working. How? Not entirely sure, but I believe it was an IPv4 firewall issue and not port forwarding that was the culprit. The issue that I was having (and I'll reiterate that this was MY experience) was that the port forward rules were valid and the specific ports themselves WERE open. What I determined was that the IPv4 firewall rule set would never completely set itself to NAT-ONLY. I tried bypassing the NAH, using my T3200M, bridging every single port. Heck, I even borrowed a UDM pro and dropped the GPON SFP into it. All of these worked as expected. The only thing that didn't was running traffic through the NAH in gateway mode where the ports I had forwarded would test as open, however, the traffic wouldn't be visible on the internal network (thank you wireshark). This brought me to concluding there was a firewall/traffic filtering issue at work. My solution? I was able (through friends and people I used to work with) to get in contact with the team that does consumer device testing and pled my case, complete with documentation, Visio diagrams and my hypothesis. I never received a definitive answer, but I left the NAH live for a couple of days, performed a factory reset on the device, and everything worked as expected. I've never received any follow-up comms explaining what changed, if anything, but it does seem to work now.16KViews1like4CommentsRe: Fibre NH20A port forwarding issues: works for some ports, not for others
I ask about the firewall because I don't see any option to actually disable it on the NH20A I know it's something on the NH20A because the SECOND I bypass it (by either moving the SFP back into the T3200 I still have or doing port bridging) everything works without issue. I'm PF'inbg a bunch of random TCP ports for various apps and again, no issues when using anything other than the NH20A10KViews0likes1CommentRe: Fibre NH20A port forwarding issues: works for some ports, not for others
Really interested as to how you completely disabled the firewall on the NH20A. I’ve only ever been able to minimize it but never remove it and I’ve seen unverified reports that the TELUS connect app plays a role in completely disabling it as well. I’m hitting the same challenges as you are and that PF works for ~3 minutes after resetting the device makes me point to something not allowing traffic through the device.10KViews0likes3CommentsRe: Port Forwarding and NH20A (Telus Internet Hub)
Agreed. I'm at a loss to explain or understand why it's not working. The frustrating thing is that the hardware itself is really good. Proper DDNS client, good UI, all the things most people would want, which makes something like this seem really glaring in comparison.17KViews1like6CommentsRe: Port Forwarding and NH20A (Telus Internet Hub)
I get that I can spend additional hundreds of dollars to increase network complexity to replicate the basic functionality that's already present (but not working) in my current network with the NH20A. What I'm looking for is clear, definitive guidance either on: how to resolve the issue I'm encountering with port forwarding on the NH20A Some formal response on why the NH20A is the first telus gateway EVER to have port forwarding administratively disabled as a function.17KViews2likes0CommentsRe: Port Forwarding and NH20A (Telus Internet Hub)
When I say 'lose', the ports themselves still function, but from a NAT/port forwarding perspective, they're on the public side of the internet connection as opposed to being on the private side of my own device. Not helpful. Where I'd like some help is understanding/rectifying why the port forwarding functions on the NH20A don't seem to be working as expected given the menus are present and the configuration is identical to my outgoing T3200.17KViews1like2Comments
