TELUS Neighbourhood

Shelley99

I posted this, probably a year or more ago. Your response was “thank you for bringing this to our attention, we’ll take a look at that”. It’s still just as bad, unchanged. Here’s what happens. I find - for example - a Crave show in On Demand. I watc...

Shelley99 · 06-18-2023

I have submitted this a few times. At one point Telus e-mailed me to thank me for my submission, yet nothing has changed. The issue is this; when you pause an “on demand” show, after a few minutes, if you leave it for more than around 5 minutes……a sc...

Shelley99 · 02-07-2023

I have emailed this before & you so nicely thanked me for the feedback, yet nothing changed. This drives us absolutely nuts, so perhaps if I laid out better specifics, you can see what’s happening. We were watching the show, Flight Attendant - on dem...

Shelley99 · 07-21-2022

When you watch a series from Demand, and are currently watching an episode from that series - if you need to pause the PVR - after a few minutes when it times out, it then goes to a screen that shows the name of the series with the option “resume” an...

Shelley99 · 07-20-2022

If we are watching one episode in a series from demand, and then we pause the episode for a few minutes, after about 5 mins. the PVR screen reverts to a screen that shows a different or previous episode. The option button on the screen is not “resume...

Shelley99

Thanks so much. I’m not holding out any hope, sorry, I’ve spent probably 20+ hours on the phone resolving these ongoing issues with our security system and our billing issues, and eventually (and unfortunately) ended up sending 2 letters, 6 months ap...

Shelley99

Oh my, you are right on the money. First off, yeah, don’t call Telus, I’ve spend tens of hours on the phone with them trying to get things straight, &….they are TERRIBLE. Long wait times, inept or highly ESL agents, who LIE to you & you end up callin...

Shelley99

Thank you so much. Today another wrinkle. We watched 2 episodes of Regime on demand 2 or 3 days ago. Today we went to watch another episode. The last episode watched showing in My History showed as E2, and when I clicked in it - it showed “resume”. I...

Shelley99

Thanks so much!ShelleySent from my iPad

Shelley99

Oh my gosh. If you didn’t get the impression from my story that I have gone through basic trouble shooting many, many times, often with Telus techs, then I wasn’t clear enough and I apologize for that. Calling Telus support was my first, second, thir...

TELUS Neighbourhood

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User Activity

I am begging you, please fix the On Demand pause feature

Why won’t Telus fix this?

Resuming watched shows

PVR times out when paused and ALWAYS goes to the wrong episode

PVR reverts to another episode

Re: Telus home wifi extremely unreliable and weak.

Re: Telus home wifi extremely unreliable and weak.

Re: I am begging you, please fix the On Demand pause feature

Re: I am begging you, please fix the On Demand pause feature

Re: I am begging you, please fix the On Demand pause feature