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a5a83529
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Re: Advice on Boost WiFi support for Apple devices
Ok, great advice on the timing of the firmware update! I can see that 1 of my Boost WiFi units has picked up the update. I'll deploy the other Boost units and monitor the user-experience to see if that resolves the issues we were having earlier in the spring. Thanks much for your feedback!4KViews0likes1CommentAdvice on Boost WiFi support for Apple devices
Hey, all this COVID period has definitely meant way more traffic on the home-network, which includes these features: Telus PureFibre 300 ActionTek T3200M router Telus Boost WiFi - 3 WAPs deployed Apple laptops and iOS devices Samsung Android phones / tablets After many months of stable support with Boost WiFi in my home, frequent drops began in March/April, for my users of Apple devices. I pursued all the trouble-shooting measures with Telus Home Network tech-support, and while the support I received was great, we were unable to resolve the issues. Upon escalation, a Telus tech came on site back in April and provided more support, which was great. Based on insider technical advice, he advised that there was a known issue affecting Telus Boost WAPs, and Apple devices, related to authentication hand-shake failures of the Apple devices to the WiFi WAPs. What a relief to finally get a diagnosis that matched the experience! Apparently a firmware release to fix this issue had been in development, and/or was ready for release to the field, but still wasn't in circulation to solve my issues. I ended up collapsing the Boost Wifi WAPs and re-deploying some older gear I had to re-stabilize service to a household of 6 users. I am now considering re-deploying the Boost units, or going for a 3rd party mesh, but I'm wondering if this firmware rev. was released to the field over the April-July period by Telus? Thanks for any insight!4.1KViews0likes3Comments