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Re: Has anyone had a successful, pain free migration to Google Mail?
sandmanbc71 If I'm understanding you correctly, they did tell you. Or at least they tried. One of the emails they sent you pointed you to Migration Day Checklist https://www.telus.com/en/bc/support/article/day-one-checklist-google-email Under the heading Steps to activate your TELUS email powered by Google, Step 2 is: Important: If presented with the screen below, the steps in this page will not help you set up your email. Please consult this other checklist instead: Migration day checklist for Google users The screen they illustrate is the one that would have let you select your personal Google account that used the Telus address as your account ID and sent you off on a different path to the migration: Migration day checklist for Google users https://www.telus.com/en/bc/support/article/migration-day-checklist-google-users Step 3 on the Checklist page reads 3. If you don’t see the "Choose an account" screen, you will be asked to enter your password. To me, that "If you don’t see ..." is a flag to go back and double check the previous step to be sure I got it right. I am posting this based on my understanding of what you described. Are you saying that you followed the process for the Migration for Google users and it wiped your existing Google account anyway? If so, it's no wonder you are upset!12KViews0likes3CommentsRe: Has anyone had a successful, pain free migration to Google Mail?
lgartner vangirl604 For those having apparent issues with contacts, my experience might be of use. Google annoyingly has Contacts as an app unto itself, which you have to pick from the Apps grid. After conversion, my contacts weren't visible in that app. However, when I tried to compose a new message and entered the beginnings of a contact/addressee, I was presented with the pick list with the appropriate contacts listed. That was evidence that they made it through the migration. Coincidentally, a friend mentioned that her apparent problems with the migration had resolved when she shut down her computer that night and started up the next day. Behold, the contacts were now listed in the Contacts app. So, I tried the same thing. I shut down and rebooted, and the Contacts appeared in the Contacts app. This note may be too late to solve some people's frustration, but it might be of use to others.17KViews1like1CommentRe: Has anyone had a successful, pain free migration to Google Mail?
RonAKA Thanks for the summary. I will use it as the basis for advising some friends on how to prepare for the migration. Oldislander As RonAKA says, "To be clear, Thunderbird is just an email client software and there is no Thunderbird server that stores your email. You still need an email server account like the GSuite one from Telus, or plain old Gmail." You will NOT have an email address (for example) [email protected] . Mozilla (the company that makes Thunderbird) is not an email service provider. Your email address will still be [email protected] but behind the scenes your mail will be collected on Google servers waiting for you to view and/or download it. If you install Thunderbird you will be able to download email without looking at the Google Mail site at all. Your password lets Thunderbird speak to Google without actually opening the Google Mail interface in your browser. But the mail is still there in Google and you could still log in to your Google account (the one the migration is forcing you to create) in your browser and see it there. This is no different from the way Telus webmail operated, but it wouldn't have been obvious to you if you never used a 3rd party email client. Installing Thunderbird lets you hold and control email on your own computer. Note that if you store email on your own computer, you are then responsible for backing it up to someplace safe (an external drive or a paid backup service in the cloud). So, if you try the experiment I proposed and download your existing messages into a POP account it will then be up to you to back them up. They will no longer be on Telus or Google's servers. However, the experiment was only hoping to capture the emails that have not transferred, not any mail going forward. They would be an archive of your old messages, which you said above were important. When you create the new account in Thunderbird to handle your mail going forward, you will be able to both receive and compose/send messages. I think I am right in saying that if you create this account as a POP account your sent messages will not appear in the browser Google view of you account because your actions are not mirrored in a POP account. If you make it an IMAP account, your sent messages will be mirrored in the Google Mail view in your browser. NOTE: I know nothing of Apple or Macs, so don't rely on what I've said here if you proceed in that direction. Do your own research.15KViews1like0CommentsRe: Has anyone had a successful, pain free migration to Google Mail?
Oldislander Sorry. The previous post got away from me. As I was saying: The settings that Thunderbird filled in for me during the test are: Protocol: POP3 Server: pop.telus.net (This is for incoming mail.) Port: 995 SSL: SSL/TLS Authentication: Kerberos/GSSAPI Username: To complete setting up the account, even though you won't actually be using it, you will need to include the settings for sending mail. They are: Protocol: SMTP Server: smtp.telus.net Port: 465 SSL: SSL/TLS Authentication: Normal password Username. If you press the Test or Re-test button, Tbird should tell you that the configuration is recognized by the server. Now, whether or not a Checking Mail will work is another question. Especially since you want it to capture mailbox folder names as well as messages. The settings should work for Outlook or Windows Mail if you already have them. The whole experiment is just that, but if it works it will give you copies of your messages that you can refer to even if Telus never gets your migration to Google sorted. Good luck. Let us know what happens.16KViews1like1CommentRe: Has anyone had a successful, pain free migration to Google Mail?
Oldislander I don't understand how you can see your mailboxes in Telus webmail without being logged in. When you say you can't log in, are you talking about Telus webmail? It seems to me that if the mailboxes are still with Telus then they must be on Telus's servers and not yet on Google's. If what you crucially want to achieve is to have copies of your old messages, then it might be worth the experiment to see if you can download them to a 3rd party client. And it would be an experiment that might fail. If you have Windows and/or Microsoft Office, you already have either Outlook or Windows Mail in one of their various versions. Or you could download, install, and use Thunderbird. I just tried creating a new POP account in Tbird. Tbird can do that either automatically or manually. When I chose the automatic route it filled in the settings for incoming mail with pop.gmail.com, which is not what we want. When I changed to select Manual Configuration I could change the incoming mail setting to pop.telus.net, which is the one we want to test. When I chose the "re-test" button, it confirmed that the settings were workable, although I did not go so far as to download any of my mail into an account that I don't actually want. The settings that Thunderbird filled in for me during the test are: Protocol:16KViews0likes2CommentsRe: Has anyone had a successful, pain free migration to Google Mail?
Oldislander Speaking from a PC and Windows perspective, Thunderbird and Outlook and Windows Mail are applications (called "email clients") that allow you to download email from Telus or Google's servers to your own computer's hard drive to view, read, reply, organize, and store. You download directly and view in your application rather than viewing through a web browser. They are called 3rd party apps because they are built and updated by Mozilla and Microsoft, not by Telus or Google. (Telus and Google are the first parties, you are the second party (I think), Mozilla and Microsoft are the 3rd parties.) Here is Thunderbird's website, but it does assume you understand how an email client works, as distinct from webmail. https://www.thunderbird.net/en-US/ Here is a page that is a reasonably general explanation of the difference. Most of the explanations I found were quite technical. https://difference.guru/difference-between-an-email-client-and-webmail/ (The video is not great.)16KViews0likes18CommentsRe: Has anyone had a successful, pain free migration to Google Mail?
I absolutely agree. Everything (messages, contacts, etc.) should be backed up before letting Telus or Google touch anything. That way even if they mess up so much that you lose your messages you have data you can probably work with whether in a new email application or even, if really necessary, in a data file that can be read in a text reader. Although, if people have only ever used email inside a browser (like webmail or Gmail) I'm not sure how one would back up the data. Also, I am totally a Windows person, so I have no idea how to deal with the problem in an Apple environment.17KViews0likes1CommentRe: Has anyone had a successful, pain free migration to Google Mail?
I did install an earlier version of Tbird that would let me import my Eudora data, then upgraded to the current version. That seemed successful. I don’t use an online calendar, so that shouldn’t be a problem. I have some questions in to the Tbird community forum. As you say, Ron, it is best to have everything lined up before turning Telus and Google loose. Thanks for your cogent advice. I appreciate hearing from someone for whom the migration ran without hitches. (If pressing the Go button happens to lead to problems, you may hear from me again. 😉 )19KViews0likes2CommentsRe: Has anyone had a successful, pain free migration to Google Mail?
Thanks Ron. That's reassuring. The time may have finally come when I must abandon Eudora and switch to Thunderbird. I tried testing Eudora to get it to download messages from my Gmail account, which is theoretically possible, but I couldn't get it to work despite setting up Less Secure Apps etc. Which does not bode well for using Google Mail after the migration. Besides which Google is promising to stop allowing "less secure apps" altogether in 2021.19KViews0likes4Comments