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WMR50
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Re: Boxes turning off automatically.
Thank you for replying. We're paying for live TV services, not a streaming service. How Telus chooses to provide live TV services isn't our problem or our concern. Live TV is supposed to be an always on service, not something that shuts off to conserve data or free up bandwidth. I'm not trying to be argumentative, but the entire selling point of fiber as I recall was that it doesn't become congested. Data moving upstream and downstream are instantaneous, or as close as possible to that and speed is as close to unlimited as possible. I get Telus is selling a tiered service for profit, limiting internet speed per package and so on, but as I said, live TV service isn't supposed to be the same thing as streaming or an on demand service like Prime. In fact Telus sells a separate streaming TV service and now a separate dongle for streaming. Why bother if live TV and streaming are being treated the same way? As to the environmental aspect, if the infrastructure to provide live TV is always running, and it's not being used by consumers, then there's no point to the power being consumed to provide the service. It's literally wasted energy. The boxes themselves consume power running the screensaver anyway, having them disconnect from the service might save data for Telus but it's not likely reducing power consumption to any significant degree. Unfortunately, there seems to be no way to resolve this, other than to use our current setup with rabbit ears as an always on option, and cancel our Live TV service when the contract is up. I just don't see any point in paying a premium price for a service that's essentially just a streaming TV service. We can get that for a much better price through options available online. Thanks to both of you for the replies, I appreciate your time.24Views0likes0CommentsRe: Boxes turning off automatically.
Thanks for replying again. It's entering sleep mode. The customer service representative said he could disable that, and said he had disabled it but nothing changed and the boxes continue to shut off every few hours. I've temporarily dealt with it by using a pair of rabbit ears I got off Amazon to bring in OTA TV channels. That way there's always something on, although It requires switching inputs on the TV so we aren't actually using Telus TV services at that point. Given what the live TV service costs, I wouldn't have thought it would be necessary to resort to rabbit ears but unfortunately it seems it is. A more permanent solution is to cancel the TV service from Telus when the contract is done, and go back to internet streaming services. At least those services don't shut off in the middle of movies or live events.108Views0likes3CommentsRe: Boxes turning off automatically.
That's exactly what we did, on both boxes and it doesn't stop the auto shut off. I appreciate the reply, but there are no settings in either android box that disable the auto shut off. I've been through them all repeatedly including rebooting both boxes repeatedly and nothing in those settings stops the behavior.387Views0likes5CommentsBoxes turning off automatically.
Our android TV boxes from Telus shut off on their own every few hours. In some cases more frequently. I've read this is an energy star requirement that Telus can turn off if asked. We contacted customer service to have it disabled, and got nowhere. The agent on the phone walked us through the same basic steps using the device settings that we've tried repeatedly ourselves. I told him we had already tried it, and the boxes were still turning off but he insisted so we tried again. Not surprisingly, his instructions resulted in nothing and the boxes still shut off every few hours. We were referred to help articles that were of no help, since they provide the same basic suggestions. He then said he checked on his end and guaranteed the boxes would no longer turn off, they still do. We're paying nearly $300 a month for combined services and we don't want our boxes shutting off on their own. How can we get this "option" turned off?Solved685Views0likes7Comments