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Richard60
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Joined 6 months ago
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Replacing PVR - Frustrating
Our PVR (UIW8001) kicked the bucket and was not recording. So we had that PVR and a settop box on 2 TV's (UIW4001). After 2 calls to Tech Support and Customer Loyalty (Hate the automated help, basically useless). A newer PVR was sent out, model VIP5662W, in which the instructions state to place by the modem and not connect the HDMI to your TV. Ok, now we are short a settop box. I called again and asked for a settop box and received a new old UIW8001 PVR which was manufactured 2 years prior to the original. The next day we received a TELUSTV-21T Box, and if we want to record an extra $10 monthly charge.. All I wanted was a replacement PVR and I have ended up with a "PVR/Cloud" for the main TV and a PVR+Settop box for the 2nd TV and the recordings don't transfer between the 2. Am I missing something here?Solved645Views0likes3Comments